Generalist Adviser (Home working)

Advisers conduct full advice in drop-in sessions and appointments with clients, providing them with in-depth information or advice which may include money management, employment, benefits or consumer. Full training is provided.

Who is it for - This role would suit someone looking to get a little more involved, enjoys researching and solving issues in a variety of topic areas

Commitment – Longer term commitment with a minimum of 6 hours per week and an additional 3 hours per week whilst training.

All training can be completed from home, or in office.

Training length – We offer a comprehensive training programme completed over a prescribed time-frame, please join a taster session to learn more. 

Please note: When you express an interest in this role, you will be sent an email from the recruitment team at Arun & Chichester Citizens Advice inviting you to join them at an online taster session. These sessions are interactive and serve as a great opportunity to find out more about the organisation and available roles, and for them to answer any questions you might have.

What skills do I need?

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have good listening skills
• Have excellent verbal and written communication skills
• Have good maths and IT skills
• Be able to understand information and explain it to others
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake training in your role.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Volunteers will generally volunteer during working hours 9.30am -4.30pm Monday - Friday