Customer service/Reception

Our customer service volunteers are the first port of call to an effective and high-quality advice service. We train our receptionists in customer service and very basic information giving.

Who is it for - This role is for someone who is looking to be in the office, around other volunteers, and interacting with clients at an early stage in the advice process.

Commitment - Minimum of four hours per week in a centre or outreach, and 1 hour additional whilst training. All training can be completed at home or in the office.

Training length – We offer a comprehensive training programme completed over a prescribed time-frame, please join a taster session to learn more. 

Please note: When you express an interest in this role, you will be sent an email from the recruitment team at Arun & Chichester Citizens Advice inviting you to join them at an online taster session. These sessions are interactive and serve as a great opportunity to find out more about the organisation and available roles, and for them to answer any questions you might have.

What skills do I need?

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have good listening skills have excellent verbal and written communication skills
• Have good maths and IT skills be able to understand information and explain it to others
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role

When do I need to be available?

Where does this role take place?