Cabin Crew

Main purpose of this role is to assist the Skipper of our boat Richmond in ensuring safety of trip boat passengers and  delivering an enjoyable customer experience. Our customers vary from families with children to seniors with mobility issues and everyone in between!

Organisation and attention to detail are the primary skill requirements together with team working. Ability to offer great customer service is essential, so a welcoming smile, outgoing personality and politeness are necessary.

Tasks:

• Clean tables
• Load the boat with provisions
• Lay tables • Serve food and drinks on many trips (food is generally pre-packaged)
• Engage with customers, where appropriate
• Clear down boat
• Wash dirty crockery and cutlery in Cafe commercial dishwasher and re-load on to boat
• Complete trip provisions log

What skills do I need?

This role requires a reasonable level of fitness as light lifting is involved. Essential that cabin crew volunteers are team players.

It helps if customer questions about the canal's history and environment can be answered. Interacting with customers is important to enhance the customer experience.

We provide reference guides on the tables, and questions can always be referred to Skippers and Mates.

All volunteers are required to undertake a short (2 hours) water safety course

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

An electronic roster with protected access to all crew is provided on completion of training. Trips operate all year round with peaks at Easter, in the summer and pre Christmas. A typical trip requires a commitment of approximately 4.5 hours.

Where does this role take place?